Refund Policy

Changing your mind

You may return a product within 10 days of delivery if it is unopened, with its factory seal intact, and in its original packaging.

To arrange a return, contact us on WhatsApp or by phone at +961 70 324 447 with your order number. We will collect the product or agree a drop-off point.

Because orders are paid in cash on delivery, refunds are paid in cash, in US dollars, once we have received and checked the product.

Opened products

For hygiene and resale reasons we cannot accept the return of a product that has been opened or used, unless it is faulty.

Damaged or wrong item

If your order arrives damaged, or is not what you ordered, tell us within 48 hours of delivery and send a photo on WhatsApp. We will replace it or refund you in full, and we cover the cost of collection.

Faulty products

A product that develops a fault is covered by our 1-year warranty. See the Warranty page for how to make a claim. Depending on the fault, we will repair the product, replace it, or refund it.

What the warranty does not cover

• Damage from drops, liquids, power surges or incorrect wiring.
• Products that have been opened or repaired by someone other than MusicTek or WiiM.
• Normal wear, and cosmetic marks that do not affect how the product works.

Your legal rights

Nothing in this policy limits the rights you have under Lebanese consumer protection law.